Terms of service

Last updated: July 30, 2026

1. Overview

This online store is operated by Eduardo Soria under the VULPEX – BLITZ BEAR brand.

Throughout these Terms of Service, the terms “VULPEX,” “we,” “us” and “our” refer to Eduardo Soria, trading under the VULPEX – BLITZ BEAR brand.

These Terms of Service govern your access to and use of our online store, including any purchases made through it.

By visiting our website, placing an order or using any part of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns and Refunds Policy.

Please read these Terms carefully before using our website. If you do not agree with them, you should not access the store or purchase our products.

2. Business Information

Business name: VULPEX – BLITZ BEAR
Owner: Eduardo Soria
Business location: Madrid, Spain
Email: blitzbearbyvulpex@gmail.com

Our online store is hosted using Shopify, which provides the ecommerce platform through which we offer and sell our products. However, any purchase contract is entered into directly between the customer and VULPEX.

3. Eligibility

By using our store, you confirm that:

You are legally capable of entering into a binding contract.
You are at least the age of majority in your country or state of residence.
The information you provide is accurate, complete and current.
You will not use our products or services for any unlawful or unauthorised purpose.

Customers under the age of majority may only use the store with the involvement and consent of a parent or legal guardian.

4. Products

VULPEX sells clothing and related merchandise manufactured under a made-to-order production model.

We make reasonable efforts to display our products, colours, designs, descriptions and images as accurately as possible. However, the appearance of colours may vary depending on the customer’s screen, device settings or lighting conditions.

Minor differences in colour, print positioning or dimensions may occur as a result of the production process and will not necessarily constitute a defect.

We reserve the right to:

Modify or discontinue products without prior notice.
Limit product availability or quantities.
Refuse or limit sales to any person, region or jurisdiction where reasonably necessary.
Correct product descriptions, images or information that contain errors.

5. Made-to-Order Production

Our products are produced specifically after an order has been placed and payment has been confirmed.

Customers are responsible for reviewing the selected product, size, colour, quantity, design and shipping information before completing their purchase.

Because products are made to order, we may be unable to cancel or modify an order after production has begun.

The made-to-order nature of our products does not affect any mandatory consumer rights that may apply under applicable law.

6. Product Prices

Product prices are displayed in United States dollars unless otherwise indicated.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted and paid for.

Any applicable shipping costs, taxes or other charges will be displayed during checkout before the customer confirms the order.

Customers are responsible for any customs duties, import taxes or similar charges imposed by the destination country or local authorities, unless checkout expressly states that such charges are included.

7. Orders

Submitting an order constitutes an offer to purchase the selected products under these Terms.

After an order is placed, the customer may receive an automated confirmation email. This confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted.

We reserve the right to reject, cancel or limit an order for legitimate reasons, including:

Suspected fraud or unauthorised activity.
Incorrect product or pricing information.
Payment authorisation failure.
Product or production unavailability.
Incomplete or incorrect customer information.
An order that appears to have been placed for unauthorised resale.

If we cancel an order after payment has been collected, we will refund the applicable amount using the original payment method.

8. Order Information

Customers agree to provide complete, accurate and up-to-date billing, payment, contact and shipping information.

VULPEX is not responsible for delays, failed deliveries or additional expenses caused by incorrect or incomplete information provided by the customer.

Customers should contact us immediately if they notice an error in their order details. We cannot guarantee that changes will be possible once production or shipping has begun.

9. Payment

Payment must be completed using one of the payment methods available during checkout.

By providing payment information, the customer confirms that:

They are authorised to use the selected payment method.
The payment information provided is accurate.
They authorise the total order amount to be charged.

Orders will not enter production until payment has been successfully confirmed.

Payment transactions may be processed by third-party payment providers. VULPEX does not directly control the processing systems or security procedures of those providers.

10. Shipping Costs

Shipping within the United States costs:

$5 for orders under $60.
Free for orders of $60 or more.

The free-shipping threshold is calculated using the order subtotal after discounts have been applied and before any applicable taxes, unless otherwise indicated at checkout.

11. Production and Dispatch

Orders will normally be produced, prepared and dispatched within a maximum of three days after payment has been confirmed.

Orders placed during weekends, public holidays or periods of unusually high demand may begin processing on the following business day.

The preparation period is separate from the estimated shipping and delivery period.

12. Estimated Delivery

Once dispatched, orders generally take approximately 6 to 14 days to arrive.

Delivery times may vary according to:

The destination state.
The destination’s connection to our production and shipping network.
The shipping carrier’s operations.
Weather conditions.
Public holidays.
Periods of high demand.
Events outside our reasonable control.

Delivery estimates are provided for guidance and do not constitute a guaranteed delivery date.

VULPEX is not responsible for reasonable delays caused by shipping carriers, customs authorities, weather events or other circumstances outside our control.

13. Tracking Information

Tracking information will be provided within a maximum of seven days after payment has been confirmed.

The customer will normally receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take some time to update after a shipping label has been created. This does not necessarily mean that the package has not been dispatched.

14. Delivery Problems

Customers are responsible for monitoring the tracking information and ensuring that the delivery address is accessible and accurate.

If a package is returned because of:

An incorrect or incomplete address.
Refusal of delivery.
Failure to collect the package.
An inaccessible delivery location.

the customer may be responsible for any reasonable reshipping costs, except where the delivery problem was caused by VULPEX or the shipping provider.

Customers should contact us at blitzbearbyvulpex@gmail.com if the package appears lost, has stopped updating for an extended period or has not arrived after the estimated delivery window.

15. Returns, Exchanges and Refunds

All returns, exchanges, replacements and refunds are governed by our separate Returns and Refunds Policy, which forms part of these Terms.

Because our products are made to order, we do not generally offer voluntary returns or exchanges due to:

An incorrect size selected by the customer.
An incorrect colour or model selected by the customer.
A change of mind.
Personal preference.
Minor colour differences caused by screen settings.

We will review claims relating to products that arrive:

Damaged.
Torn or ripped.
Unstitched.
Stained.
Defective.
Incorrectly printed.
Different from the product ordered.

Visible damage or defects should be reported within three calendar days of delivery, together with the order number, a description of the problem and clear photographs.

This notification period does not restrict any mandatory rights or legal remedies that cannot lawfully be excluded.

Once a claim has been reviewed and approved, we may provide a replacement, a full or partial refund or another appropriate solution.

16. Order Cancellations

Customers should contact us immediately if they wish to cancel an order.

Because production may begin shortly after payment, we cannot guarantee that an order can be cancelled or changed once it has entered production.

Where cancellation is required by applicable consumer law, the relevant statutory rights will remain unaffected.

17. Discount Codes and Promotions

Discount codes and promotional offers:

Must be used before the stated expiration date.
May be limited to certain products or customers.
Cannot be exchanged for cash.
Cannot usually be combined unless expressly stated.
Must be entered during checkout.
Cannot normally be applied retroactively after an order has been placed.

We reserve the right to cancel or refuse any promotion that has been used fraudulently, unlawfully or contrary to its stated conditions.

18. Intellectual Property

All content made available through the VULPEX store, including:

Brand names.
Logos.
Illustrations.
Product designs.
Characters.
Graphics.
Photographs.
Product descriptions.
Text.
Website layout.
Marketing materials.

is owned by, licensed to or lawfully used by VULPEX and is protected by applicable intellectual property laws.

Customers may not copy, reproduce, distribute, modify, sell, license, publish or commercially exploit our content without prior written permission.

Purchasing a product does not transfer ownership of any intellectual property rights associated with its design, illustration or branding.

19. Customer Reviews and Submitted Content

Customers may submit reviews, comments, images or other content where the store permits it.

By submitting content, the customer confirms that:

They own the content or have permission to submit it.
The content is accurate and lawful.
It does not infringe another person’s rights.
It does not contain malicious code, threats, harassment, unlawful material or misleading statements.

The customer grants VULPEX a non-exclusive, worldwide, royalty-free licence to reproduce, display and use submitted reviews or content for store, promotional and marketing purposes, subject to applicable privacy and data-protection laws.

We may remove content that we reasonably consider unlawful, offensive, misleading, fraudulent or inappropriate.

20. Prohibited Uses

Customers may not use the website or its content:

For any unlawful purpose.
To violate applicable laws or regulations.
To infringe intellectual property rights.
To submit false, misleading or fraudulent information.
To transmit malware, viruses or harmful code.
To collect or track another person’s information without authorisation.
To interfere with the website’s security or operation.
To attempt unauthorised access to accounts, systems or data.
To scrape, reproduce or exploit the website for unauthorised commercial purposes.
To harass, threaten, abuse or discriminate against another person.

We may suspend or terminate access where we reasonably believe these Terms have been breached.

21. Third-Party Services and Links

Our store may include links to or integrations with third-party services, including Shopify, payment processors, shipping providers, analytics services and social media platforms.

We do not control third-party websites or services and are not responsible for their content, availability, security, policies or practices.

Customers should review the relevant third party’s terms and privacy policies before using its services.

22. Personal Information

The collection and use of personal information through the store are governed by our Privacy Policy.

Customers are responsible for keeping account credentials secure and for notifying us of any suspected unauthorised access to their account.

23. Accuracy of Information

We make reasonable efforts to ensure that the information provided on our website is accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies or omissions relating to:

Product descriptions.
Prices.
Promotions.
Availability.
Shipping costs.
Delivery estimates.

We reserve the right to correct errors, update information or cancel an affected order where reasonably necessary. If an order is cancelled after payment, the customer will receive the appropriate refund.

24. Availability of the Website

We do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.

We may temporarily suspend or restrict access for maintenance, updates, security reasons or circumstances beyond our control.

25. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, guarantee, remedy or consumer right that cannot legally be excluded.

We do not guarantee that:

The website will always operate without interruption.
Every error will be corrected immediately.
Access will always be secure or available.
Product colours will appear identically on every screen or device.

26. Limitation of Liability

To the maximum extent permitted by applicable law, VULPEX will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or the purchase of our products.

Our liability will not be excluded or limited where doing so would be unlawful, including liability that cannot be excluded under applicable consumer-protection law.

Nothing in these Terms excludes liability for fraud, wilful misconduct or any other liability that cannot legally be limited.

27. Indemnification

To the extent permitted by law, customers agree to indemnify VULPEX against losses, claims or reasonable expenses resulting from:

Their unlawful use of the website.
Their breach of these Terms.
Their infringement of another person’s rights.
Fraudulent or unauthorised activity carried out through their account.

This provision does not apply where the loss was caused by VULPEX or where enforcement would conflict with mandatory consumer law.

28. Force Majeure

VULPEX will not be responsible for a failure or delay caused by events outside our reasonable control, including:

Natural disasters.
Severe weather.
War or civil unrest.
Government action.
Strikes.
Transport disruption.
Customs delays.
Carrier interruption.
Internet or telecommunications failures.
Supply-chain interruptions.
Public-health emergencies.

We will make reasonable efforts to minimise the effects of any such event and fulfil affected orders as soon as reasonably possible.

29. Termination

We may suspend or terminate a customer’s access to the store if they materially breach these Terms, engage in fraudulent activity or misuse the website.

Obligations and liabilities arising before termination will continue to apply where appropriate.

30. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

31. No Waiver

A failure by VULPEX to enforce any provision of these Terms does not constitute a waiver of that provision or of the right to enforce it later.

32. Entire Agreement

These Terms, together with the policies referenced in them, constitute the agreement between the customer and VULPEX regarding use of the store and purchases made through it.

33. Changes to These Terms

We may update these Terms when necessary to reflect changes to our store, products, services, business practices or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply from the date of publication and will not retroactively alter completed orders, except where required by law.

34. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain, without prejudice to any mandatory consumer-protection rights that may apply in the customer’s country or state of residence.

Where the customer is acting as a consumer, nothing in these Terms deprives them of the protection afforded by mandatory laws or jurisdictional rules applicable to them.

For disputes not subject to mandatory consumer-jurisdiction rules, the parties submit to the competent courts of Madrid, Spain.