Shipping policy

At VULPEX, all products are made to order. Once payment has been successfully received, we begin preparing and producing your items.

Shipping Costs

We offer a simple flat-rate shipping policy for all orders within the United States:

  • $5 shipping for orders under $60.
  • Free shipping for orders of $60 or more.

The free shipping threshold is calculated based on the order subtotal after any discounts have been applied.

Order Processing and Production

Orders will be produced, prepared and dispatched within a maximum of three days after payment has been confirmed.

As all VULPEX products are made to order, this processing period allows our production team to manufacture and prepare each item before shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Estimated Delivery Time

Once dispatched, orders usually arrive within approximately 6 to 14 days.

Delivery times may vary depending on:

  • The destination state.
  • The distance from our production and shipping facilities.
  • The carrier’s network and connection to the destination.
  • Weather conditions, public holidays or periods of high demand.
  • Other circumstances outside our reasonable control.

The estimated delivery period is not a guaranteed delivery date. Unexpected carrier delays may occasionally occur after the order has been dispatched.

Tracking Information

A tracking number will be provided within a maximum of seven days from the date payment is confirmed.

Once the tracking information is available, the customer will receive a shipping confirmation email containing the tracking number or a link to follow the shipment.

Please note that tracking information may take some time to update after the shipping label has been created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

VULPEX cannot be held responsible for delays, failed deliveries or lost packages caused by incorrect, incomplete or outdated address information provided by the customer.

Customers who notice an error in their shipping details should contact us as soon as possible. Once an order has entered production or has been dispatched, we may not be able to modify the delivery address.

Delayed or Missing Orders

When an order has not arrived within the estimated delivery period, customers should first check the tracking information provided by the carrier.

Customers may contact us if:

  • The tracking information has not been updated for an extended period.
  • The package appears to have been lost in transit.
  • The order has not arrived after the estimated delivery window.

We will review the shipment information and, where appropriate, contact the shipping provider to investigate the issue.

Contact

For questions regarding an order or shipment, customers should contact us through the contact form available on our online store and include their order number.